In the event of a cancelled booking, your own cancellation policy will apply provided same can be shown to have been communicated to any customer. If you don’t have your own policy, or such policy has not been communicated to any customer then the following default policy will be applicable:
Where cancellation occurs:
On arrival or during the stay - the full payment due for the entire booking may be retained.
0 - 14 days before arrival, no show - the full deposit of full quote value may be retained.
15 - 28 days before arrival - 75% (seventy five percent) of deposit or 25% (twenty five percent) of full quote value may be retained (whichever is the greater).
For all Longstay Bookings, where a cancellation occurs within 24 (twenty four) hours of arrival, you may retain the full amount quoted for the first four weeks, 25% (twenty five percent) of the amount quoted for the following four weeks and the balance of the amount quoted for the remainder of the booking must be refunded.